Hotel Parking Attendants Represent Critical Touchpoint With Guests This was the scene recently outside a South Florida hotel: Two guests asked a parking attendant to recommend a good, nearby steak restaurant. The attendant answered, “I’m not from around here so I don’t … [Read more...] about The Value Of Valets
Many Hotel Chefs Get Creative In Attempt To Make First Course Stand Out When we go into a restaurant, a bread basket is all but an expectation. If we must ask for it, then there is a service problem. And for those restaurants who feel as though they can charge extra for … [Read more...] about Never Underestimate The Power Of A Bread Basket
Value Of Creative Marketing Can Be Significant For Many Hoteliers This summer has been a particularly strong one for hotel promotional offers and programs. What’s refreshing is the creativity shown by many of these hoteliers, demonstrating once again that our fair and … [Read more...] about Learning From This Summer’s Hotel Promotions
Over the past several years, hoteliers, retailers and restaurant owners across the country have been slapped with thousands of private lawsuits for failing to meet the precise guidelines of the Americans with Disabilities Act (ADA). Often these lawsuits are brought by … [Read more...] about Look out for drive-by ADA Lawsuits-Are you ready?
As investment strategies go, food trucks and graffiti are about as outside the box as you can get, yet these are both part of Jon Bortz’s immediate plans. Innovative property upgrades are integral to his approach in generating outsized returns from his assets. Over the past … [Read more...] about 8 Habits of Effective Hotel Investors
Last month, InterContinental Hotels Group formalized Formula Blue, its long-gestating Holiday Inn Express design prototype. With a design that puts sleep quality, simplicity, and ease of maintenance at the center of its concept, compliance with Formula Blue is mandatory for … [Read more...] about Holiday Inn Express Changes the Formula
Hospitality Revenue Management is a complex discipline and practice – one that is still rapidly evolving. It involves big data processing, demand forecasting techniques, pricing optimization models and advanced technology platforms. For hotel operators and corporate … [Read more...] about The 2015 Smart Decision Guide to Hospitality Revenue Management
Accurately identifying a competitive set is important for a hotel market study because the data provide both a more accurate perspective on a hotel's historical operating performance and a basis for projecting a hotel's future performance. The competitive set provides a … [Read more...] about Beyond the hotel performance, How to Identify a Correct Hotel Competitive Set?
Because hotel rooms are perishable goods with a shelf life of one day, it’s important for hoteliers to maximize their value. The clearer the picture you have of upcoming demand, the better you can prepare accordingly in many phases of operation, from staffing to marketing to … [Read more...] about 8 Steps to Improving Hotel Demand Forecasts An Accurate Forecast Is the First Step to Better Pricing and More Profitability