Hotel Parking Attendants Represent Critical Touchpoint With Guests This was the scene recently outside a South Florida hotel: Two guests asked a parking attendant to recommend a good, nearby steak restaurant. The attendant answered, “I’m not from around here so I don’t … [Read more...] about The Value Of Valets
Look out for drive-by ADA Lawsuits-Are you ready?
Over the past several years, hoteliers, retailers and restaurant owners across the country have been slapped with thousands of private lawsuits for failing to meet the precise guidelines of the Americans with Disabilities Act (ADA). Often these lawsuits are brought by … [Read more...] about Look out for drive-by ADA Lawsuits-Are you ready?
8 Habits of Effective Hotel Investors
As investment strategies go, food trucks and graffiti are about as outside the box as you can get, yet these are both part of Jon Bortz’s immediate plans. Innovative property upgrades are integral to his approach in generating outsized returns from his assets. Over the past … [Read more...] about 8 Habits of Effective Hotel Investors
When a dog is not a pet: Five things you should know about service animals.
It’s been 25 years since Congress passed the Americans with Disabilities Act (ADA), guaranteeing basic rights for people with disabilities, including full and equal access to your property and services. While many ADA requirements are related to physical accessibility, in … [Read more...] about When a dog is not a pet: Five things you should know about service animals.
Copy These 2 Subtle OTA Booking Secrets
Besides their massive global resources, online travel agencies (OTAs) rely on a potent and lethal asset to rein in millions of bookings each year: A powerhouse of stealth and strategic marketing tactics that push people to whip out their credit cards and book. by Dave … [Read more...] about Copy These 2 Subtle OTA Booking Secrets
