Hotel Parking Attendants Represent Critical Touchpoint With Guests This was the scene recently outside a South Florida hotel: Two guests asked a parking attendant to recommend a good, nearby steak restaurant. The attendant answered, “I’m not from around here so I don’t … [Read more...] about The Value Of Valets
Many Hotel Chefs Get Creative In Attempt To Make First Course Stand Out When we go into a restaurant, a bread basket is all but an expectation. If we must ask for it, then there is a service problem. And for those restaurants who feel as though they can charge extra for … [Read more...] about Never Underestimate The Power Of A Bread Basket
Value Of Creative Marketing Can Be Significant For Many Hoteliers This summer has been a particularly strong one for hotel promotional offers and programs. What’s refreshing is the creativity shown by many of these hoteliers, demonstrating once again that our fair and … [Read more...] about Learning From This Summer’s Hotel Promotions
Over the past several years, hoteliers, retailers and restaurant owners across the country have been slapped with thousands of private lawsuits for failing to meet the precise guidelines of the Americans with Disabilities Act (ADA). Often these lawsuits are brought by … [Read more...] about Look out for drive-by ADA Lawsuits-Are you ready?
As investment strategies go, food trucks and graffiti are about as outside the box as you can get, yet these are both part of Jon Bortz’s immediate plans. Innovative property upgrades are integral to his approach in generating outsized returns from his assets. Over the past … [Read more...] about 8 Habits of Effective Hotel Investors
Hospitality Revenue Management is a complex discipline and practice – one that is still rapidly evolving. It involves big data processing, demand forecasting techniques, pricing optimization models and advanced technology platforms. For hotel operators and corporate … [Read more...] about The 2015 Smart Decision Guide to Hospitality Revenue Management
Because hotel rooms are perishable goods with a shelf life of one day, it’s important for hoteliers to maximize their value. The clearer the picture you have of upcoming demand, the better you can prepare accordingly in many phases of operation, from staffing to marketing to … [Read more...] about 8 Steps to Improving Hotel Demand Forecasts An Accurate Forecast Is the First Step to Better Pricing and More Profitability
Ever notice how you each time you check the price of an upcoming airline ticket it’s different? Airlines have been using supply and demand data to optimize their pricing for years. That’s revenue management at work—a practice the airline industry began ahead of many … [Read more...] about Stop Guessing and Start Profiting: A Beginner’s Guide to Hotel Revenue Management
It’s been 25 years since Congress passed the Americans with Disabilities Act (ADA), guaranteeing basic rights for people with disabilities, including full and equal access to your property and services. While many ADA requirements are related to physical accessibility, in … [Read more...] about When a dog is not a pet: Five things you should know about service animals.