Next Level Hospitality
Their occupancy and revenue may have plummeted, but the service standards of these hotels are incomparable as they help communities fight COVID-19.
Accommodation providers may not be the frontline warriors during the COVID-19 pandemic, but several have stepped up to support those who are, while still caring for their employees and the local community.
This blog is an ode to some of these accommodation providers who have gone above and beyond to show what hospitality and caring for people is all about.
Free Stay For First Responders
Nurses, doctors, emergency workers…our first responders are working tirelessly. There is a growing list of accommodation providers who are offering rooms and beds for free to show their gratitude. Not just a safe haven for the healthcare workers, this move helps keep the families of these professionals safe.
Kuala Lumpur’s Tune Hotel has announced hosting medical workers at no charge, while OYO India follows suit with a selection of partner properties. Four Seasons New York is temporarily closed to all but nurses, doctors, and other healthcare workers – at no cost.
In the United Kingdom, hoteliers have closed their properties to provide beds for the National Health Service staff. These include the Stock Exchange Hotel and Hotel Football in Manchester and The Millennial Hotel at the Chelsea Football Club.
Carnival Corporation, which operates some of the most popular cruise ships, has also offered to convert its ships into hospitals to care for the sick. Airbnb is not far behind in using its Open Homes platform (an emergency housing initiative created in 2012) to help healthcare workers.
A Step Further: Hotel Rooms And Free Packaged Meals
Kuala Lumpur city center’s Ramada Suites has gone a step ahead by delivering free meals to frontline medical staff and policemen. Indian Hotels Company Limited which runs the prestigious Taj group of hotels, has also volunteered its rooms for doctors and nurses to help cut their long commutes. Its Mumbai properties – Taj Mahal Hotel, Taj Lands End, and Ginger Hotel are all part of this program. The group is also delivering free packed meals to staff in Mumbai hospitals.
Be it returning travelers or family members wanting to avoid the risk of contamination, and self-isolation is key in breaking the COVID-19 chain. In response, accommodation providers the world over have jumped in to help people isolate by offering attractive packages.
Despite the risk to their health, accommodation providers are serving the need of the hour –providing a safe harbor. Adelaide’s Mayfair Hotel and Adabco Boutique Hotel has joined forces with mental health organization Neami National to form the ‘Street to Home’ program to provide a roof for some of the state’s most vulnerable to self-isolate.
Opening Hotel Rooms And Hearts To The Homeless
InterContinental Group has announced converting two of its London properties into shelters for the homeless as the city grapples with the virus and tries to control its break the chain by implementing strict social distancing measures. In Perth [Australia], the lavish Pan Pacific Hotels Group has put up its hand to provide a roof to the city’s homeless, as well as those suffering domestic abuse and mental health issues as part of a one-month trial in the ‘Hotels with Heart’ program.
Ramada Suites in Kuala Lumpur’s City Centre is helping the homeless by donating dry rations to them via the National Welfare Foundation for the Homeless.
Gearing Up To Become Part-hospitals
One of the biggest fallouts of COVID-19 is the shortage of hospital beds and equipment to treat patients as the number of patients increases. Hoteliers across the world have responded by offering themselves as makeshift hospitals.
US-based Pinnacle Hospitality Group has made a section in each of its six properties available for the care of non-COVID-19 patients who have a lesser requirement for medical equipment. This would prevent cross-contamination and free up hospital beds for the care of COVID-19 patients.
Article Reposted with Permission from STAAH Limited
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Original Article: Next Level Hospitality: How Hotels Are Helping During COVID-19?
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