Hotel Parking Attendants Represent Critical Touchpoint With Guests
This was the scene recently outside a South Florida hotel: Two guests asked a parking attendant to recommend a good, nearby steak restaurant. The attendant answered, “I’m not from around here so I don’t know.”
It gets worse. There was a first-class steak restaurant (and other eateries) less than one-half mile from the hotel.
That’s not a good look for any hotel or resort whose main goals are high levels of customer service. That service often begins (and ends) with parking attendants. They set the tone (positive or negative) for the quality of guest service to come and the quality of guest service to remember.