It’s been 25 years since Congress passed the Americans with Disabilities Act (ADA), guaranteeing basic rights for people with disabilities, including full and equal access to your property and services. While many ADA requirements are related to physical accessibility, in 2010 the Department of Justice issued revised ADA regulations that clearly define what can and cannot be asked about service animals. Here are five important things your front desk staff should know when welcoming guests with service animals.
Compiled from the Washington State Hospitality Law Manual; the U.S. Department of Justice Civil Rights Division, Disability Rights Section fact sheet on service animals and the Northwest ADA Center.
